TERMS OF USE, TERMS OF SALE & RETURN POLICY

Welcome to Total Health Solutions. These Terms of Use, Terms of Sale & Return Policy (“Terms”) govern your use of TotalHealthSolutions.care, our online services, scheduling tools, educational resources, communications, products, programs, and services.

By accessing or using this website, creating an account, scheduling an appointment, enrolling in a program, or purchasing a product or service, you acknowledge that you have read, understood, and agreed to these Terms.

1. ABOUT TOTAL HEALTH SOLUTIONS

Total Health Solutions is owned and operated by Katy Sudano and is located in Milton, Georgia.

Total Health Solutions provides health and wellness services, educational resources, neurofeedback services, nutritional and lifestyle programs, genomic testing resources, wellness products, and other services designed to support individuals in pursuing their health and wellness goals.

Certain professional healthcare services may be provided by appropriately licensed healthcare professionals acting within the lawful scope of their respective licenses.

The availability of a service on this website does not mean that the service is appropriate or available for every individual.

2. WEBSITE INFORMATION & EDUCATIONAL CONTENT

The general information available through this website—including articles, videos, social media content, newsletters, educational materials, blogs, webinars, downloadable resources, and similar content—is provided for general health, wellness, and educational purposes.

General website content is not intended to replace individualized advice, diagnosis, examination, or treatment from an appropriately licensed healthcare professional.

You should consult an appropriate healthcare professional regarding specific medical conditions, symptoms, medications, diagnoses, treatment decisions, or changes to your healthcare regimen.

3. PROFESSIONAL HEALTHCARE SERVICES

Nothing in these Terms is intended to disclaim, limit, or redefine a professional healthcare relationship that has been properly established between a patient and an appropriately licensed healthcare provider.

When professional healthcare services are provided, those services are governed by applicable laws, professional standards, informed-consent requirements, provider policies, and any additional agreements or disclosures provided to the patient.

Not every employee, owner, contractor, educator, or representative of Total Health Solutions is a licensed healthcare provider.

Only an appropriately licensed professional may provide services or advice that require professional licensure.

4. NO PROVIDER-PATIENT RELATIONSHIP FROM WEBSITE USE ALONE

Viewing this website, sending an email or text message, following Total Health Solutions on social media, purchasing a general consumer product, or accessing educational content does not by itself establish a doctor-patient, chiropractor-patient, or other healthcare provider-patient relationship.

A professional relationship must be separately and appropriately established when required by law.

5. EMERGENCIES

This website and our ordinary electronic communications are not intended for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

Do not rely on website forms, email, social media messages, or text messages for urgent or emergency medical needs.

6. INDIVIDUAL RESULTS MAY VARY

Health and wellness outcomes vary significantly between individuals.

Results may be affected by numerous factors, including age, medical history, genetics, nutrition, physical activity, medications, lifestyle, sleep, stress, consistency, and other individual circumstances.

Total Health Solutions does not guarantee any specific health, wellness, fitness, weight-management, cognitive, performance, or other outcome.

7. TESTIMONIALS & SUCCESS STORIES

Testimonials, reviews, photographs, personal stories, case examples, and other statements describing individual experiences reflect the experiences of the individuals involved.

They are not guarantees or representations that another person will experience the same or similar results.

Individual results vary.

8. HEALTH & WELLNESS PROGRAMS

Total Health Solutions may offer programs relating to areas such as:

• Nutrition and lifestyle

• Metabolic wellness

• Healthy weight management

• Brain wellness and neurofeedback

• Genomic and wellness testing

• Fitness and recovery

• Healthy aging and longevity

• General health optimization

• Educational and coaching services

Programs may include education, assessments, resources, recommendations, products, professional services, or combinations of these components depending on the specific program.

Program descriptions are intended to explain the general nature of the program and should not be interpreted as a guarantee of results.

9. PRODUCTS

Products offered through Total Health Solutions should be used according to their labeling, instructions, warnings, and intended purpose.

Product availability, packaging, ingredients, manufacturers, pricing, and specifications may change from time to time.

Customers are responsible for reviewing product labels and instructions before use.

If you have a medical condition, take prescription medication, are pregnant or nursing, have allergies, or have questions concerning whether a consumer wellness product is appropriate for you, consult an appropriately qualified healthcare professional.

Total Health Solutions does not guarantee that any particular product will produce a specific result.

10. PRODUCT AND SERVICE INFORMATION

We make reasonable efforts to ensure that product descriptions, service information, pricing, photographs, and other information appearing on our website are accurate.

However, typographical errors, technical errors, outdated information, or other inadvertent inaccuracies may occasionally occur.

Total Health Solutions reserves the right to correct errors, update information, modify descriptions, change pricing, or cancel an affected transaction when reasonably necessary.

11. PRICING & PAYMENT

All prices are stated in U.S. dollars unless otherwise indicated.

Prices and promotions are subject to change without notice.

Payment must be successfully authorized before an order, service, or program may be completed or fulfilled.

You agree to provide accurate and current payment and billing information.

Total Health Solutions reserves the right to refuse or cancel transactions involving suspected fraud, unauthorized payment methods, obvious pricing errors, or other circumstances reasonably requiring cancellation.

12. SUBSCRIPTIONS & RECURRING PAYMENTS

Certain memberships, programs, services, or products may be offered on a recurring basis.

When you affirmatively enroll in a recurring program, you authorize Total Health Solutions or its payment processor to charge the applicable recurring fee according to the terms presented to you at enrollment.

Billing frequency, pricing, cancellation procedures, and material recurring-payment terms will be disclosed at or before enrollment.

Cancellation of a recurring program applies to future qualifying charges and does not automatically create a right to refund charges that were properly incurred before cancellation.

13. APPOINTMENTS & CANCELLATIONS

Appointments are reserved specifically for the individual who schedules them.

Cancellation, rescheduling, late-arrival, and missed-appointment policies may apply and will be communicated through our scheduling system, intake materials, appointment confirmation, or office policies.

By scheduling an appointment, you agree to the cancellation policy applicable to that service.

Total Health Solutions reserves the right to reschedule or cancel appointments when circumstances reasonably require it.

14. SHIPPING & DELIVERY

When physical products are shipped, customers are responsible for providing a complete and accurate shipping address.

Shipping and delivery dates are estimates unless expressly stated otherwise.

Total Health Solutions is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, incorrect addresses supplied by customers, governmental actions, carrier disruptions, or other circumstances beyond our reasonable control.

Customers should inspect their packages promptly upon delivery.

15. RETURNS, REFUNDS & ORDER ISSUES

Because many of the products offered by Total Health Solutions are health, wellness, nutritional, personal-use, or otherwise non-restockable products, all product sales are final once shipped unless otherwise stated or required by applicable law.

If you receive an item that is incorrect or materially damaged during shipment, please contact Total Health Solutions within 7 calendar days of delivery.

We may request:

• Your order number

• A description of the issue

• Photographs of the product

• Photographs of the shipping package

When an eligible claim is verified, Total Health Solutions may provide an appropriate remedy, which may include replacement, store credit, or refund.

Shipping charges are generally non-refundable unless the shipping or fulfillment error was caused by Total Health Solutions.

Nothing in this policy limits any consumer rights that cannot legally be waived.

16. DIGITAL PRODUCTS & EDUCATIONAL MATERIALS

Due to the nature of digital products, downloadable materials, online courses, recordings, educational programs, and electronically delivered content, purchases of digital content are generally non-refundable once access has been provided unless otherwise required by law or expressly stated at the time of purchase.

Customers may not copy, distribute, resell, reproduce, publish, or commercially exploit paid educational content without written authorization.

17. THIRD-PARTY LABORATORIES, PROVIDERS & SERVICES

Total Health Solutions may work with or provide access to independent laboratories, healthcare professionals, technology companies, scheduling platforms, payment processors, testing companies, manufacturers, or other third-party providers.

These third parties may have their own terms, privacy policies, consent requirements, and operating procedures.

Unless otherwise required by law or expressly stated, Total Health Solutions is not responsible for the independent acts, omissions, policies, website availability, or services of unaffiliated third parties.

18. THIRD-PARTY LINKS

Our website may contain links to external websites or services for convenience or informational purposes.

A link does not necessarily constitute an endorsement of all content, products, services, or statements appearing on the third-party website.

Total Health Solutions does not control unrelated third-party websites and is not responsible for their content, availability, security, or privacy practices.

19. ACCOUNT RESPONSIBILITY

If you create an online account, you are responsible for:

• Providing accurate information

• Maintaining the confidentiality of your username and password

• Preventing unauthorized access to your account

• Promptly notifying us if you believe your account has been compromised

You are responsible for activity occurring through your account to the extent permitted by applicable law.

20. ACCEPTABLE USE

You may not use this website to:

• Violate applicable law

• Engage in fraudulent or deceptive activity

• Attempt unauthorized access to our systems

• Interfere with website security or operation

• Introduce malware or malicious code

• Misrepresent your identity

• Copy or commercially exploit protected content without permission

• Harass employees, providers, contractors, customers, or other users

Total Health Solutions may restrict website or account access when reasonably necessary to protect the company, its systems, its customers, or others.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, the photographs, graphics, logos, business names, written content, videos, educational materials, program materials, downloads, designs, and original content appearing on TotalHealthSolutions.care are owned by, licensed to, or used with permission by Total Health Solutions.

No content may be reproduced, republished, distributed, sold, modified, or commercially exploited without prior written permission except where permitted by law.

22. ELECTRONIC COMMUNICATIONS

When you voluntarily provide an email address or telephone number, Total Health Solutions may use that information for communications relating to transactions, appointments, customer service, account activity, purchases, programs, or services.

Promotional email and text communications will be handled according to applicable consent and opt-out requirements.

Where provided, you may use the unsubscribe or opt-out instructions contained in marketing communications.

Consent to receive marketing communications is not a condition of purchasing goods or services unless expressly permitted by law.

23. PRIVACY

Your use of this website is also subject to the Total Health Solutions Privacy Policy and any additional privacy notices or consent documents applicable to particular services.

Please review our Privacy Policy to learn more about our collection, use, and handling of personal information.

24. WEBSITE AVAILABILITY

We strive to keep the website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical problems, third-party service interruptions, security issues, or circumstances outside our control.

25. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, general website content and non-professional online resources are provided on an “as is” and “as available” basis.

Total Health Solutions does not warrant that all website content will always be error-free, complete, current, uninterrupted, or suitable for every individual.

Nothing in this provision is intended to waive or limit duties or warranties that cannot legally be waived.

26. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Total Health Solutions, its owner, officers, employees, contractors, and representatives will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising solely from general use of this website or unauthorized misuse of website content.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

Nothing in this provision is intended to eliminate any professional duty that an appropriately licensed healthcare provider may owe to an established patient under applicable law.

27. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Total Health Solutions, its owner, officers, employees, contractors, and representatives from third-party claims, losses, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person's rights, or intentional misuse of Total Health Solutions content or services.

28. RIGHT TO REFUSE OR DISCONTINUE SERVICE

To the extent permitted by applicable law and professional obligations, Total Health Solutions reserves the right to decline, restrict, or discontinue non-emergency services or transactions when reasonably necessary, including for:

• Nonpayment

• Fraudulent activity

• Threatening or abusive conduct

• Repeated violations of office policies

• Misuse of the website or services

• Circumstances in which a requested service is inappropriate or unavailable

• Legal, regulatory, ethical, or professional requirements

Any termination of an established professional healthcare relationship will be handled consistent with applicable professional requirements.

29. GOVERNING LAW

These Terms are governed by the laws of the State of Georgia, except where applicable federal law or other controlling law requires otherwise.

To the extent legally permitted, disputes concerning these Terms or general use of this website shall be subject to the jurisdiction of the appropriate courts located in or having jurisdiction over Fulton County, Georgia.

30. SEVERABILITY

If any portion of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

31. NO WAIVER

Failure by Total Health Solutions to enforce a provision of these Terms does not constitute a waiver of that provision or of any other right.

32. CHANGES TO THESE TERMS

Total Health Solutions may revise these Terms periodically to reflect changes in our website, services, products, business practices, or applicable requirements.

The most current version will be posted on this website with its effective date.

Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

33. CONTACT US

Questions regarding these Terms may be directed to:

Total Health Solutions
Owned & Operated by Katy Sudano
12220 Birmingham Hwy., Building 10, Suite A
Milton, GA 30004
Phone: 770-751-5700

Please use the contact information provided on our website for additional customer-service inquiries.

© 2026 Total Health Solutions. Owned & Operated by Katy Sudano. All Rights Reserved.